I call again at 6pm to check the status and the tech was finally working on it and said it was passing all hardware tests and that he would finish it in the morning (Sunday, May 7, 2023) and update me. I was told that I would get an update soon on the progress.
So I called around 4pm to check on the progress of my order - and they hadn't even started it. However, the website does advertise same-day diagnostics if you bring it in 4 hours before they close.
Mind you, their website says 1-2 hour diagnostics on most things, which I understand some things are a little more serious than others. I brought my PC in on Saturday, at 12:30pm. Two days later, I get an email stating that my order was canceled due to "stock availability” or my "order was not picked up." I thought this was strange, so I called Micro Center and they said I didn't need an appointment to just bring it in. I selected my date and time and input my payment information. Useless Tech / No Communication There is quite a bit here, so bear with me: Initially ordered the Computer Diagnostics online. I mean even my bank alerts me when suspicious activity occurs and sends me (and all customers) an alert immediately to lessen the chance for fraud without wanting PII that is easily stolen/sold to nefarious companies. If this business wants to encourage any online orders, it should deal with fraud in a less intrusive and more secure way. Products used: Only potential purchase of a computer and order was cancelled due to not wanting to provide a photo identification and a photo of my credit card linked to bank account. Tip for consumers: Do not order anything online with the company. Be advised and careful if you do place an order. Needless to say, will not be ordering from them in the future and will go to a more reputable and known establishment. Seems way too easy for this business to steal too much information from the customer especially information linked to my bank account. After placing an order, company wanted a photo copy of my drivers license and a photo copy of my credit card. Never heard of this place, but my son asked for a computer and suggested this business.
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